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Can I register my organisation on ER Connect?

ER Connect is a free online services directory for agencies in WA who deliver Emergency Relief and Financial Counselling support to vulnerable citizens in WA. It can be used by both those providing these services and those seeking them.

If your organisation provides one or more of the following services or you are willing to receive clients with the purpose of providing them with information on how to find these services in your area, then you are eligible to register your organisational profile through ER Connect.

Basic material assistance, food, food vouchers, budgeting, car repairs, medication, Christmas hampers, educational expenses, fuel, furniture and household goods, ER information and support, assistance with bills, utilities and rent, showers, toiletries, transport costs, financial counselling and no/low interested loans.

Registering my organisation on ER Connect

In order to add/manage your organisation profile on ER Connect you will need to log in using your DropIN user account. If you do not have a DropIN user account you can register for free by clicking ‘register’ below. DropIN registrations are managed manually and can take up to 24 hours to be processed. If you have not received an invitation to set up your password via DropIN within 24 hours please contact WACOSS on 9420 7222 or info@wacoss.org.au.

If you have forgotten your DropIN account password, please click ‘forgot your password’. Enter your email or user name and a password reset email will be sent to your account.

Once you have your DropIN login and password, simply login via ER Connect.



No warranties

This system is provided “as is” without any representations or warranties, express or implied.  The Western Australian Council of Social Service Inc (WACOSS) makes no representations or warranties in relation to this system or the information and materials provided on this system. 

Without prejudice to the generality of the foregoing paragraph, WACOSS does not warrant that:

  • this system will be constantly available, or available at all; or
  • the information on this system is complete, true, accurate or non-misleading.

Nothing on this system constitutes, or is meant to constitute, advice of any kind.  [If you require advice in relation to any [legal, financial or medical] matter you should consult an appropriate professional.]

Limitations of liability

WACOSS will not be liable to you (whether under the law of contact, the law of torts or otherwise) in relation to the contents of, or use of, or otherwise in connection with, this system:

  • to the extent that the system is provided free-of-charge, for any direct loss;
  • for any indirect, special or consequential loss; or
  • for any business losses, loss of revenue, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill, or loss or corruption of information or data.

These limitations of liability apply even if WACOSS has been expressly advised of the potential loss.


Nothing in this disclaimer will exclude or limit any warranty implied by law that it would be unlawful to exclude or limit; and nothing in this disclaimer will exclude or limit WACOSS's liability in respect of any:

  • death or personal injury caused by WACOSS's negligence;
  • fraud or fraudulent misrepresentation on the part of WACOSS; or
  • matter which it would be illegal or unlawful for WACOSS to exclude or limit, or to attempt or purport to exclude or limit, its liability.

By using this system you agree that the exclusions and limitations of liability set out in this disclaimer are reasonable. 

If you do not think they are reasonable, you must not use this system

Other parties

You accept that, as a limited liability entity, WACOSS has an interest in limiting the personal liability of its officers and employees.  You agree that you will not bring any claim personally against WACOSS's officers or employees in respect of any losses you suffer in connection with the system.

Without prejudice to the foregoing paragraph, you agree that the limitations of warranties and liability set out in this disclaimer will protect WACOSS's officers, employees, agents, subsidiaries, successors, assigns and sub-contractors as well as WACOSS.

Unenforceable provisions

If any provision of this disclaimer is, or is found to be, unenforceable under applicable law, that will not affect the enforceability of the other provisions of this disclaimer.


What information do we collect?

We collect information from you when you register on the website.

When registering on our site, as appropriate, you may be asked to enter your: name or e-mail address. You may, however, visit our site anonymously.

What do we use your information for?

Any of the information we collect from you may be used in one of the following ways:

  • To personalize your experience (your information helps us to better respond to your individual needs)
  • To improve our website (we continually strive to improve our website offerings based on the information and feedback we receive from you)
  • To contact you using the details you have provided to further discuss any requirements you have indicated.
How do we protect your information?

We implement a variety of security measures to maintain the safety of your personal information when you enter, submit, or access your personal information.

We offer the use of a secure server. All supplied sensitive information is transmitted via Secure Socket Layer (SSL) technology and then encrypted into our Database to be only accessed by those authorized with special access rights to our systems, and are required to keep the information confidential.

Do we use cookies?

We do not use cookies.

Do we disclose any information to outside parties?

We do not sell, trade, or otherwise transfer to outside parties your personally identifiable information. This does not include trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others rights, property, or safety. However, non-personally identifiable visitor information may be provided to other parties for marketing, advertising, or other uses.

Childrens Online Privacy Protection Act Compliance

We are in compliance with the requirements of COPPA (Childrens Online Privacy Protection Act), we do not collect any information from anyone under 13 years of age. Our website, products and services are all directed to people who are at least 13 years old or older.

Online Privacy Policy Only

This online privacy policy applies only to information collected through our website and not to information collected offline.

Your Consent

By using our site, you consent to this privacy policy.

Changes to our Privacy Policy

If we decide to change our privacy policy, we will post those changes on this page, send an email notifying you of any changes, and/or update the Privacy Policy modification date below.

This policy was last modified on 22 January 2016.

Contacting Us

If there are any questions regarding this privacy policy you may contact us using the details on the contact page.

Contact Us

Western Australian Council of Social Services

Telephone: (08) 9420 7222

Freecall: 1300 658 816

Fax: (08) 9486 7966

Email: info@wacoss.org.au